- What is included in your messaging System?
CallUp Net´s messaging system is a platform for messaging and call completions services such as VMS, UMS, SMSC, MMS, WAP Gty, PRBT, etc. Read more here
- Who is the Messaging System best suited for?
Our system is ideal for telephone operators (carriers), ISPs, ASPs, cable TV operators, mail service providers and voicemail providers. It offers value-added services to service providers, as well as many additional technologies to increase revenues as a result of increased use of airtime (carriers), advertising (ISPs), and increased customer loyalty.
- How does the Unified Messaging System Work?
When an in coming call to a subscriber is not answered (subscriber not available or line busy), the call is automatically transferred to the Messaging system, which identifies the subscriber, and plays his/her voice greeting to the caller. The caller can then leave a voice message and end the call. Fax messages can be received in the same manner.
The Subscriber is notified that a new message has been deposited. Notification methods include SMS, MWI and E-mail.
The subscriber can then retrieve the message in one of several ways:
1. The system packages the message as an E-mail and sends it to the subscriber’s E-mail address. Voice messages can then be played using standard Multi Media tools and FAX messages may be displayed on the PC.
2. The subscriber can enter the system´s Web site set up by the Operator, key in his phone number and password, view all the contents of his unified messaging box, listen to voice messages, and view faxes and E-mail messages on the screen. The subscriber can do this from any web browser anywhere at any time.
3. The system enables the subscriber to listen to messages, including E-mail messages from a regular telephone, and to perform operations such as saving a message, forwarding it to another subscriber, or replying to sender. Text emails can also be listened to via the telephone or mobile handset (this feature is enabled by TTS technology).
4. The system transcodes the message to the handset´s capabilities packages the message as a MMS message and sends it to the subscriber’s handset. Voice messages can then be played using standard Multi Media tools on the handset.
- How can a subscriber retrieve his messages?
All incoming messages, in whatever form (voice, fax and E-mail) await the subscriber in his mailbox– accessible from any phone anywhere, as well as via E-mail and any web browser!
- Does the Unified Messaging System replace the subscriber’s answering machine at home?
Yes. It can replace the subscriber’s answering machine at home by receiving unanswered calls . In this manner, any message left on any of the subscriber’s phones, can be retrieved via email, as well as being available at the systems´ Web site accessible from any web browser, anytime, anywhere.
- What are the advantages of using the Unified Messaging System?
Not only does UMS serve as regular voice mailbox for the subscriber’s phone number, it effectively improves functionality, allowing the subscriber to reply to, forward and save messages.
In addition to this, our unified messaging capabilities allows the subscriber to listen to a voice rendering of his email messages, and to receive voice messages and faxes via email.
- To listen to messages, does the subscriber need to buy special equipment?
No. The system enables the subscriber to listen to messages over any type of telephone, via any email application and via any standard Web browser.
- Does the messaging system compress files sent over the Internet?
Yes. The system features sophisticated voice and fax file compression capabilities, compressing each second of voice into a just 2 KB, and a fax page into just 14 KB.
- Does the system support SMS?
Yes. When a message is received in the subscriber’s mailbox, the system automatically sends the subscriber notification, including the name of the caller, the type of message, and the caller’s telephone number. A prolonged press on the Send button dials the caller’s number automatically.
CallupNet´s own SMSC server can act as the SMS server for the Messaging system and any other system on the Operator´s network that sends SMS messages.
- How can messages be transferred between the CallUp VMS and other VM systems?
The VPIM standard is used to reply/transfer messages to other voice mail vendor systems. Another option for replying/transferring messages between different voice mail systems is using an Application Programmable Interface (API) which is supported by both vendors.
- Does the massaging platform support MIME?
Multipurpose Internet Message Extensions [MIME] is utilized by the VPIM to compose a voice/image message (see Q1) and is supported by our messaging platform.
- How is notification implemented for landline subscribers?
Notification to land-line is provided by two means:
Sending of a special sequence to the switch to generate special tones when the device is off-hook.
Use of the SMDI protocol to generate special tones when the device is off-hook.
Both of these options are supported by our messaging system.
- Can the messaging system play different Out Going Messages (OGM) according to the status of the called party?
Yes, typically the messaging system will receive the status (busy, no answer) as part of the "B" number (ISUP) and will play the appropriate OGM
- What platform does your messaging system use?
Our system are built on reliable hardware from HP or IBM in a Microsoft Windows 2003 server environment, Intel telco boards and servers and Cisco networking solutions. The hardware allows for fast and low-cost scalability. All our systems can also be remotely controlled by popular, common-place software. All these factors add up to very good cost/performance ratios, and a high level of redundancy and load balancing.
- Is your system considered a Carrier Grade System?
Yes. All our systems designed for optimum redundancy, featuring simultaneous support for several STP computers, and a large number of switches.
Our messaging system is a mature system serving large operators.
- Over what lines can your system connect to the provider’s systems?
Our system can operate in a Carrier environment (IP, SS7, and E1/T1 lines), as well as over PRI and analog lines.
- What kind of control tools does system offer?
Our system has its own built-in system of fault reporting and alerts.
It has several control tools, including the ability to accept remote display/keyboard/mouse instructions over an IP or dial-up network even when the system is booting! The system can also connect to fault management and reporting systems such as Netrack from TTI, and others.
- How does your system connect to existing provisioning systems?
All our systems employ Telnet or http protocols widely used by carriers for adding/deleting/viewing subscribers, adding and updating services, and obtaining the subscriber status, etc. A Windows provisioning module , that can be integrated to the Operator´s Call Center application, is also provided.
- Does your system support different languages?
Yes. Our messaging system is a multi-lingual system enabling simultaneous support for an unlimited number of languages in its IVR (Interactive Voice Response), and at the system´s Website set up by the operator.
- Does your system support subscriber self-provisioning?
Yes. We enable subscribers to update their own personal details such as password and email address, define whether or not a telephone password is required, select services and the language interface. All this is done by remote access, and updated in the system within seconds, without using up valuable customer support resources.
- Does your messaging system support recovery of deleted messages?
Yes. Our messaging platform has an innovative system that enables the subscriber or the operator’s customer support unit to recover any message in the system deleted by the subscriber (within a timeframe defined by the operator).
- How many users is your messaging system capable of supporting?
There is no limit on the number of users our messaging system can support. In principle, it can be expanded to any practical size needed In One standard cabinet (rack) . The system is capable of servicing more than 3,000,000 subscribers.
- What does the system physically look like?
The basic system building block consists of several interconnected computers in a 19” rack, each computer with its own role. A single screen, keyboard and mouse controls the system.
- What databases are the data stored on?
Our system use an independent Oracle or SQL database capable of supporting a vast number of users and messages, with fast recovery and backup capabilities.
- How is your system protected against breaches over the Internet?
Our system operates as a single system located behind a firewall. The Internet component of the system such as the mail server, web server and web files accessible over the Internet are installed on a separate DMZ. There is no external direct access to the computers on which the database and the communications with the switches and the STP are installed.
- Is your system fully redundant?
Our systems have no single point of failure and has full redundancy for all system components. In addition to redundancy the system uses advanced load balancing techniques to fully utilize all system hardware.
- How is the subscriber notified of new messages?
The messaging system supports all standard notification methods used by Telecom operators including:
- SMS notification
- Message Waiting Indicator (MWI)
- An email with the message attachment (voice or FAX) is sent to the subscriber.
- How much floor space is required for the Messaging system?
A single Messaging system housed in a standard network cabinet can service up to 3,000,000 subscribers and occupies less than 1 square meter of floor space.
- What is the smallest number of message boxes you can provide?
Due to commercial considerations the smallest quantity of Voice Mail boxes per rack is 25,000
- Can a messaging system be expanded?
Yes. Our messaging system supporting 25,000 VM boxes can be expanded to 3,000,000 with full Unified Messaging boxes all in one rack.
- Who are the owners of the company?
CallUp Net LTD. Is a privately owned company and a subsidiary of One1 group, one of Israel´s largest software groups.
- Who are CallUp Managers?
David Eshet, CEO: David brings 25+ years of experience in the IT and Telecom world to CallUp Net. In his previous position he served as VP Business Development in Pelephone – Israel’s 2nd largest Mobile Operator. Before that he served as CEO of Carcom LTD. – a mobile satellite communications company.
Find more about our management here
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Where is CallUp VAS Platform currently deployed?
The CallUp VAS Platform is up and running and servicing over 20 million at more than 40 installations worldwide.
- Operadora Unefon in Mexico (WWW.unefon.com.mx).
- TATA and BSNL in India
- Movicel in Angola
- Cellcom in Liberia
- Pelephone, Bezeq international and Internet Gold in Israel
- NewNet in Georgia
- It Net and SEP in Italy
- Maktel at Macedonia
- Spice Nepal and more...
It is also undergoing testing with various Telecom Operators around the world
- What is the company’s financial status?
CallUp Net is a mature company operating on it´s own capital. It is a profitable company with a responsible management and board, and has a backlog of outstanding orders.
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