Job Description:

• Serve as the technical expert and technical focal point for CallUp products as Tier 4 engineer in deployment and malfunction tasks.
• Build and maintain R&D and Look-alike environments in the lab for development and testing purposes.
• Perform integration and sanity tests ..
• Support important customer deliveries and installations.
• Interact with customers at technical levels for system installations, implementations and problem resolution.
• Responsible for system deployment ,integration and support activities (e.g. network, system, applications, etc).
• Provide complex system problem support, troubleshooting and problem analysis for the different hardware and software component in the system.
• Provide on-call and/or on-site technical support for field engineers.
• Write or approve the system documents for on site activities.
• Responsible for resolving on site issues.
• Closely interacting with R&D for all related product issues.

• In depth understanding of protocol and product flows, high proven capabilities for problem isolation and root cause analysis.
• Fast learning skills.
• Excellent knowledge of Windows and/or networking .
• Willingness to work long hours.
• Willingness for travel and work at customer sites for several weeks running.
• Good level of spoken and written English. Other languages, an advantage.
• Service-oriented, experience in field work at customer sites.
• Proven experience in high-level application support, system integration and/or complex system deployments.
• Proven experience in customer technical support (advantage).
• Willingness to learn and constantly improve skills and knowledge.
• Knowledge of application servers and DB, HTML/XML (advantage). 
• Knowledge of SQL (MUST).
• Knowledge of databases (MUST).
• Knowledge of SS7 protocol ( Advantage )
• Knowledge of scripting languages (Shell, Perl, etc) (advantage).
• In-depth understanding of VAS products

• Ensure that CallUp is involved in tenders and RFPs in IndianTelcos
• Introduce CallUp products to key personnel in Indian Telcos

• Technical and marketing presentations of CallUp products
• Follow-up on open proposals

• Meetings with customers to determine future requirements

• High level of spoken, written and reading English
• At least 3 years experience in the sales of Telco-related products

• In-depth understanding of VAS products

• Ensure that CallUp is involved in tenders and RFPs in Latin American Telcos
• Introduce CallUp products to key personnel in Latin American Telcos
• Inform CallupCallUp regarding tenders and RFPs in Latin American Telcos
• Introduce CallupCallUp products to key personnel in Latin American Telcos
   

• Technical and marketing presentations of CallUp products
• Follow-up of open proposals

• Meetings with customers to determine future requirements

• High level of spoken, written and reading English
• At least 3 years experience in the sales of Telco-related products

• In-depth understanding of VAS products
• Contacts with key personnel in mobile and fixed telephony companies in Latin America