• Serve as the technical expert and technical focal point for CallUp products as Tier 4 engineer in deployment and malfunction tasks.
• Build and maintain R&D and Look-Alike environments in the lab for development and testing purposes.
• Performing integration and sanity tests ..
• Support important customer deliveries and installations.
• Interacting with customers at technical levels for system installations, implementations and malfunctions.
• In depth knowledge for the product application, underlying infrastructure and integration with customer infrastructure and application.
• Responsible for different system deployment ,integrations and support activities (e.g. Network, System, applications, etc).
• Provides complex systems problem handling, troubleshooting and problems analysis and resolving for the different hardware and Software component in the system.
• In depth understanding of protocol and product flows, high proven capabilities for problem isolation and root cause analysis.
• Provide on-call and/or on-site technical support for field engineers.
• Write or approve the system documents for on site activities.
• Responsible for solving complex problems that occur on site.

• Closely interacting with R&D for all related products.

Job Requirements:

• Fast learning skills.
• Excellent knowledge with Windows and/or networking .
• Willingness to work intensively.
• Willingness for traveling and works on customer sites for few weeks in a row.
• Good English in speaking and writing. Another language is an advantage.
• Service Oriented, proven work in field with large customers.
• Proven experience in high level application support, System integration and/or Complex system deployments.
• Proven experience in Customer technical support (Advantage).
• Huge eagerness to learn and constantly evolve skills and knowledge.
• Knowledge of application servers and DB, HTML/XML (advantage). 
• Knowledge of SQL (MUST).
• Knowledge of databases (MUST).
• Knowledge of SS7 protocol ( Advantage )
• Scripting languages (shell, perl, etc) knowledge (advantage).