Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual list of messages for playback. Each message can be shown on the screen, as text. Apple's iPhone was the first smartphone that included this visual voicemail, in 2007.  After Apple, more companies adopted VVM, such as Samsung and Blackberry. Today, companies combine visual voicemail with various innovations. For example, in August 2014, Sprint announced “personalized voice messages that feature talking characters (including animals, aliens, zombies and sock puppets), scenic backgrounds and voice effects.”

Making the life of Smartphone Users much Easier

Visual voice mail makes the life of smartphone users much easier. They can browse their incoming voice messages very easily just like browsing their incoming e-mails or SMS. Users can manage and arrange their voicemail messages according to their priorities. In addition, they can listen, re-listen, delete, call back, send back a message etc. Users can know immediately, at first glance, who left messages, when each message was received, the duration etc.

Not only Listening to the Message, but reading it as well

Visual voice mail saves time and users don’t have to dial into their voicemail. They can answer the voicemail they choose just by touching it. Usually visual voicemail includes a voice-to-text (V2T) function, enabling users not just hear the messages, but read it as well, just like reading an SMS message.

CALLUP’s Innovative Visual Voice mail (VVM)

CALLUP developed an innovative visual voicemail solution for carriers, allowing them to provide their clients with a very user-friendly visual voicemail.

Called CALLUP VVM, the advanced solution enables users to scan messages for caller, date, time, priority, etc., access them in any order and manage them in a quick and easy way. In addition, Voice-to-Text capabilities are available and voice messages can be accompanied by text transcription for the user’s convenience.

Client/Server Configuration

CALLUP VVM is built in a client/server configuration. The user can select any message and open it through a player, or use quick menu for various actions. The player allows jumping to a specific point in the message, or pausing it. In addition to voice, CALLUP VVM supports fax and video messages. Fax messages (TIFF format) can be clearly viewed on the client system, with the possibility of zooming in and out, going to the next page or forwarding the message to an email address. Video messages can be handled like voice messages.

Visual Voice mail Strengthens Customer Satisfaction

CALLUP Visual Voice Mail increases the value and usability of voicemail services, allowing fast and easy access to hearing the actual voice message. The VVM app helps operators strengthen customer satisfaction and provide their subscribers with a solution that highly eases handling voice, fax and video messages. 

Visual Voice mail Supports Voice-to-Text Translation

CALLUP VVMC (Visual Voice Mail Client) supports Voice-to-Text translation, where voice messages that have been transcribed into text, are appended to the relevant message, providing the user with the ability to choose whether to read the message, listen to it, or both. CALLUP VVMC supports mobile advertising visualization, and visual ad banners can appear on the VVM play screen. Mobile ads support depends on the operator’s network server capabilities. The user can also set the recorded message that the caller will hear, according to various situations, including normal, driving, away, meeting, holiday or the server default.